Here’s the breaking news content:
BREAKING NEWS
BPI Credit Limit Increase Fiasco: Many Customers Experience Delayed Updates in App
In a shocking turn of events, numerous Bank of the Philippine Islands (BPI) customers have reported that their approved credit limit increases are not reflecting in the BPI mobile app, causing frustration and inconvenience.
What’s Happening?
According to sources, BPI recently approved a credit limit increase for thousands of customers, but the updated information has not been synced with the mobile app, leaving many wondering why their new limits are not showing up. This has led to a surge of calls and messages to BPI’s customer support, with many customers seeking clarification on their revised credit limits.
Customer Reaction
"I was expecting my new credit limit to reflect in the app, but it’s still showing the old one," said Jane Doe, a concerned BPI customer. "I’ve been calling the customer support for hours, and they just keep telling me to wait 24 hours. It’s unacceptable!"
"I’m worried that this glitch will affect my ability to make large transactions or apply for new credit products," added John Smith, another frustrated customer.
BPI Response
In response to the issue, BPI released a statement assuring customers that the problem is being investigated and resolved. "We apologize for the inconvenience caused by this technical issue and are working diligently to sync the updated credit limits with our mobile app. We appreciate our customers’ patience and cooperation."
How to Check Your Credit Limit
If you’re a BPI customer and are concerned about your credit limit, you can check your account information on the BPI website or visit your nearest branch. You can also call the BPI customer support hotline for assistance.
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Aug 5: Called CS for the request, submitted requested payslips same day via email and was acknowledged.
Aug 12: Called CS again to follow up on request. Pending pa daw, so they told me to call back in 5-7 business days if I don't receive feedback re: approval.
Aug 20: I was already planning on calling them, but I received an official SMS: "Good news! Your request for an increase in your credit limit has been approved. You may start enjoying your higher credit limit of ____. Keep using your BPI Credit Card […]"
But it's been 3 days and the CLI has yet to be reflected in the app. I'm worried cos I want to go get a big purchase on installment during my trip this long weekend.
Should I wait til it reflects in the app before the big purchase or should I just go ahead and make the purchase despite this?
TLDR: My CLI request was approved, but still hasn't reflected in-app after 3 days. I want to make a big installment purchase this weekend. Can I go ahead and swipe despite this?
Just trying to be sure. Would love any answer from people with similar experience.
View info-news.info by baoziya
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