Microsoft said Tuesday that it was investigating outages affecting office applications and services.
“We’re currently investigating access issues and degraded performance with multiple Microsoft 365 services and features,” Microsoft said in a post on X. “More information can be found under MO842351 in the admin center.”
The outrage appeared to be impacting all of its regions worldwide. One retailer affected by the outage was Starbucks. A spokesperson said customers briefly lost access to some features in the company’s mobile app, but everything was back up and running by Tuesday afternoon.
“Earlier today, some customers were briefly unable to access the mobile order and pay feature in the Starbucks app due to a third-party system outage,” the spokesperson said in an emailed statement. “We’re happy to share that functionality for ordering ahead has largely been restored and customers are able to continue using the feature in the app.”
The cause for the outage was unclear, but the company said in an update just before 11 a.m. ET that some services were beginning to return.
Earlier this month, a routine software update from cybersecurity company CrowdStrike caused a global Microsoft outage that appeared to affect almost every major business sector including airports, retail, and banks.
American Airlines, Delta Air Lines and United Airlines all issued ground stops due to the CrowdStrike outage that began July 19. Airports and flights across the world were severely delayed or canceled.
Other people reported issues accessing their money from affected banks. Customers across New Zealand, Australia and elsewhere reported trouble logging into their bank accounts while the London Stock Exchange, the largest of its kind in Europe, said some of its services had been disrupted.
Some major retailers also reported issues. McDonald’s in Japan was forced to close some of its stores due to what it said was a “cash register malfunction,” while some Starbucks locations temporarily closed their doors after the company’s mobile ordering system went down. British grocery chain Waitrose had to put up handwritten signs at some stores informing shoppers that they could only accept cash.
The outage also led to some disruptions for law enforcement. The Alaska State Troopers had to issue a warning to residents telling them that 911 had temporarily stopped working.
This is a developing story. Please check for updates.
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