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Headline: How pen and paper comes to the rescue in an IT crisis

BBC News

Date: March 10, 2023

LONDON – In a surprise move, employees at a British company have turned to age-old technology – pen and paper – to stay afloat after a sudden IT crisis left their computers inoperable.

Main Story:

Just like the old days, companies are reverting back to traditional methods of record-keeping and communication, but this time it’s in response to a serious disruption in their digital systems.

The company, a marketing firm in London, witnessed a complete shutdown of its IT infrastructure on Monday evening, rendering all computer-based systems and software inaccessible. The incident, attributed to a virus attack, stranded employees, unable to process transactions, send emails or access files.

To manage the chaos, workers pulled out their trusty fountain pens and notebooks to create makeshift paper records, scribbling down critical company information and meeting notes on scraps of paper. Without the ability to digitize their work, teams struggled to coordinate and stay ahead of deadlines.

"I used to love writing in the old days," said Samantha Thompson, a senior accountant at the firm. "Who would have thought that pen and paper would make a comeback in 2023?"

Why IT Crisis Matters:

Businesses around the world take note! This is more than just a novelty scenario. As the UK moves towards a digital economy, the IT crisis at our marketing firm serves as a stark reminder of the significance of diversifying risk exposure.

In an increasingly globalized marketplace, digital literacy and contingency planning can determine the survival of organizations – especially in the event of a major IT breakdown.

[Business] – How pen and paper comes to the rescue in an IT crisis | BBC



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